To increase the quality of our client's lives - with a particular emphasis on becoming accepted and valued members of the community, obtaining a measure of independence and establishing meaningful relationships.

• Client participation and approval of all support strategies
• Clients are empowered to make choices and take responsibility for their actions
• Clients desire to become members of their community
• Increased client autonomy
• Client satisfaction with service delivery
• Participation of clients in socially valued roles
• Client participation in feedback mechanisms regarding service delivery
  

• Staff participate in defined training strategies, supervision processes and skills and competency assessment
• Use of an accurate client service management and administration system
• Client satisfaction surveys

• Regular internal reviews of our service delivery practices
• Analysis of client satisfaction surveys
• Staff training and appraisal records
• Service delivery record reviews
• Internal and External audits